Salesforce CRM Manager
Job Summary
Leading a team in a remote environment, the full-time Salesforce CRM Manager will design, implement, and administer the Salesforce system, focusing on workflow design and supporting various programs, including the 988 Lifeline network.
Key responsibilities:
- Lead CRM administration and support, including incident management and stakeholder communication
- Manage and develop CRM administrators through goal setting, coaching, and performance feedback
- Monitor service demand and operational risks to improve reliability and responsiveness
Required qualifications:
- Bachelor's degree with 7+ years of Salesforce administration or CRM operations experience
- 2+ years of formal people-management or supervisory experience
- Hands-on experience in Salesforce administration, security, configuration, and data management
- Ability to manage incidents, competing priorities, and cross-functional dependencies
- Salesforce Administrator certification required; Advanced Administrator or Business Analyst preferred
Complete Job Description
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