Salesforce Field Service Lead
Job Summary
Owning the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions, the remote Salesforce Field Service Lead will manage platform operations for an enterprise Vegetation Management program while ensuring high availability and performance of applications used by field crews and contractors.
Key responsibilities
- Oversee end-to-end Salesforce Field Service operations, ensuring reliability and performance for the Vegetation Management program
- Support daily vegetation management processes, including work order management and emergency response activities
- Lead a team of developers and analysts, enforcing best practices and conducting platform health checks
Required qualifications
- 10-14+ years of overall IT experience
- 5+ years of hands-on leadership experience with Salesforce Field Service
- Experience in the Utilities/Vegetation Management domain is preferred
- Strong understanding of ITIL practices for incident, problem, and change management
- Proven ability to lead teams and manage production support in a regulated utility environment
Complete Job Description
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