Salesforce Production Support Engineer
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Job Summary
To ensure the stability and reliability of the Salesforce Service Cloud platform, the full-time Salesforce Production Support Engineer will manage and resolve L2/L3 production incidents, troubleshoot complex issues, and monitor platform performance while working in a hybrid environment.
Key responsibilities
- Manage and resolve L2/L3 production incidents impacting Salesforce Service Cloud while meeting established SLAs
- Troubleshoot complex issues across Apex, Flows, Lightning Web Components (LWC), and system integrations
- Perform root cause analysis and implement corrective actions to improve platform stability and reduce recurring incidents
Required qualifications
- 5+ years of hands-on Salesforce experience, including production support within Salesforce Service Cloud environments
- Strong experience diagnosing and resolving L2/L3 production issues across Apex, Flows, Lightning Web Components (LWC), and integrations
- Experience supporting Salesforce integrations using REST/SOAP APIs, middleware solutions, and external systems
- Salesforce Administrator Certification and Salesforce Platform Developer I Certification
- Experience with Service Cloud administration, user management, reporting, deployments, and release management processes
Complete Job Description
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