Salesforce Service Cloud Architect

Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, May 13, 2025
This job expires in: 23 days
Salesforce Amazon Connect Data Analysis Agile Methodology

Job Summary

A company is looking for a Solution Architect - Service Cloud Voice (Salesforce).

Key Responsibilities
  • Participate in client meetings, including requirement sessions and user acceptance testing
  • Evaluate business processes and identify enhancement opportunities
  • Translate business requirements into functional specifications and complete configuration within Salesforce
Required Qualifications
  • 2-4+ years of consulting experience within the Salesforce Partner or AWS ecosystems
  • 2+ years of hands-on configuration experience with Service Cloud Voice
  • Practical exposure to Agile methodology and user story writing
  • Strong skills in data analysis and dashboard creation
  • Highly preferred certifications include Salesforce Administrator and Service Cloud Voice Accreditation
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