Salesforce Support Analyst
Job Summary
To support production operations, the full-time Salesforce Support Analyst will administer user access, manage production incidents, and provide Tier 2 and Tier 3 support remotely.
Key responsibilities
- Administer Salesforce access and manage user permissions to ensure secure access
- Triage and resolve production incidents while updating stakeholders on communications
- Monitor system performance using Dynatrace and facilitate root cause analysis for production issues
Required qualifications
- Bachelor's degree or higher in Computer Science or a related field
- 5+ years of hands-on Salesforce experience, including custom solutions and Service Cloud
- Experience with production incident management and root cause analysis processes
- Hands-on experience using Dynatrace for monitoring and event alerts
- Willingness to obtain a CMS Public Trust clearance
Complete Job Description
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