Salesforce Support Analyst
Job Summary
To support a federal health organization, the fully remote Salesforce Production Support Analyst will administer user access, monitor production environments, and provide Tier 2 and Tier 3 support while ensuring application stability and data integrity during standard working hours from M-F, 9-5 PM EST.
Key responsibilities:
- Administer Salesforce user access, permissions, and security for compliance
- Monitor production environments and resolve incidents to maintain application stability
- Conduct root cause analysis and implement improvements to prevent recurring issues
Required qualifications:
- 5+ years of hands-on Salesforce experience, including administration and production support
- 3+ years of experience managing production incidents and performing root cause analysis
- Experience with Salesforce Service Cloud, Experience Cloud, LWC, and Aura preferred
- Must possess a valid Salesforce certification (Administrator preferred)
- Bachelor's degree required
Complete Job Description
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