SBA Loan Support Specialist

Job Summary

Supporting SBA loan servicing operations, the full-time remote SBA Loan Support Specialist will manage loan account processing, maintenance, and administration while ensuring data accuracy and regulatory compliance.

Key responsibilities:

• Maintain and service SBA and commercial loan accounts throughout the loan lifecycle, ensuring compliance with bank and SBA requirements
• Process operational transactions related to loan servicing, research discrepancies, and resolve inquiries from customers and internal partners
• Provide high-quality support by researching issues and resolving complex service requests within established service levels

Required qualifications:

• Bachelor's Degree or High School Diploma/GED with 4 years of experience in Support, Operations, or Customer Service
• Experience servicing SBA 7(a), 504, and SBA Express loans preferred
• Working knowledge of PCFS SBA Loan Manager and SBA E-Tran systems
• Experience with loan booking, maintenance, modifications, and payoff processing
• Knowledge of SBA SOP requirements and servicing guidelines