Scaled Customer Engagement Manager

Job Summary

Driving adoption and retention for a large customer base, the full-time Scaled Customer Engagement Manager will deliver scalable, data-informed programs while collaborating cross-functionally and engaging customers through digital events, all in a remote or hybrid work environment.

Key Responsibilities

• Own the build and delivery of digital programs tailored to customer segments, including onboarding journeys and renewal campaigns
• Analyze engagement data to optimize customer interactions and build custom dashboards for tracking program KPIs
• Plan and present digital customer events while creating content that articulates core workflows and solution value

Required Qualifications

• 3+ years in Customer Success, Account Management, Customer Marketing, or a related customer-facing SaaS role
• Experience designing or executing one-to-many programs such as email campaigns or webinars
• Proficiency with CRM/CS platforms (Salesforce, Gainsight) and Excel-based data analysis
• Ability to interpret product usage and engagement data to drive actionable insights
• Strong organization and project management skills across multiple concurrent programs