Scaled Customer Success Manager
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Job Summary
Owning the Tier 4 customer segment, the full-time remote Scaled Customer Success Manager will design and implement proactive customer engagement strategies, manage a portfolio of approximately 100 accounts, and drive feature adoption through targeted campaigns and automation.
Key responsibilities
- Develop and execute proactive customer engagement motions, including onboarding sequences and feature-adoption campaigns
- Analyze customer usage data to identify underutilized features and create campaigns to drive adoption
- Collaborate with the Customer Success Leader and Support teams to address recurring issues and enhance customer experience
Required qualifications
- Minimum of 2 years of experience in customer success or lifecycle marketing for a technical product
- Experience working in early-stage companies (Seed to Series C) with a focus on building processes
- Demonstrated ability to manage a large portfolio of accounts effectively
- Strong programmatic thinking with a focus on creating scalable solutions
- Technical curiosity and experience with APIs or developer tools
Complete Job Description
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