Scaled Customer Success Manager
Job Summary
Engaging and growing the Tech Touch customer base, the full-time remote Scaled Customer Success Manager will drive platform adoption, manage customer interactions, and enhance existing programs to ensure customer success.
Key responsibilities
- Demonstrate value and drive platform adoption to achieve GDR and NDR goals
- Manage inbound customer conversations and utilize on-demand resources to address customer needs
- Identify optimization opportunities in the customer journey to improve health and expand use cases
Required qualifications
- 2+ years of experience in a Customer Success role
- Proven ability to manage a large cohort of customers with a solution-oriented mindset
- Experience with Customer Success Platforms and understanding of relevant metrics and KPIs
- Strong communication and interpersonal skills for building trust with stakeholders
- Analytical mindset with a passion for helping customers succeed
Complete Job Description
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