Scheduler - Connecticut Licensed

Job Summary

To provide comprehensive clinical ambulatory scheduling for providers, the full-time Scheduler - Connecticut Licensed will critically evaluate scheduling requests, manage appointment scheduling using the EPIC system, and ensure excellent service to patients and providers while working remotely within Connecticut.

Key responsibilities

• Answers calls to assess urgency, provides assistance, and directs callers to appropriate resources
• Schedules patient appointments, resolves conflicts, and notifies patients of changes or cancellations
• Builds and modifies provider master schedules and clinic calendars, accommodating various needs and emergencies

Required qualifications

• Four years of related work experience, with two years in the same job family at a lower level, or an Associate degree with two years of experience
• Proven experience in a high-volume healthcare scheduling environment
• Strong organizational skills with attention to detail
• Competence in English language, grammar, and HIPAA compliance
• Demonstrated ability to handle heavy phone volume and manage patient interactions effectively