Scheduler, Connecticut Licensed

Job Summary

To provide comprehensive clinical ambulatory scheduling for providers, the full-time Scheduler, Connecticut Licensed, will evaluate scheduling requests, manage appointment bookings, and ensure excellent service to patients and providers while working remotely from within Connecticut.

Key responsibilities

• Answers calls to assess urgency and directs callers to appropriate resources, providing specialized information related to policies and services
• Builds and modifies provider master schedules, resolves scheduling conflicts, and notifies patients of changes or cancellations
• Books diagnostic tests and surgical procedures, coordinating necessary paperwork and maintaining accurate patient information

Required qualifications

• Four years of related work experience, with two years in the same job family at the next lower level, or an Associate degree with two years of related work experience
• Proven experience scheduling in a high-volume healthcare-related call center or medical practice
• Strong organizational skills with attention to detail to manage multiple tasks effectively
• Competency in English language, grammar, and medical terminology for accurate data entry and communication
• Demonstrated ability to handle high phone volumes and exercise sound judgment in patient interactions