Scheduling Analyst
Job Summary
To optimize call center performance, the full-time Scheduling Analyst will manage short-term forecasting, create and maintain staff schedules, and monitor call center activity while working remotely.
Key responsibilities:
- Partner with leadership to adjust staffing based on customer experience needs
- Create and maintain schedules for Customer Service staff to ensure optimal coverage
- Monitor call center activity and recommend immediate staffing adjustments to meet service level goals
Required qualifications:
- Associate's degree or relevant technical certification or two years of work experience
- Two years of call center forecasting and scheduling experience
- Three years of customer service experience
- Experience with workforce management software
- Able to work 8am to 4:30pm PDT
Complete Job Description
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