Scheduling Assistant

Job Summary

To enhance the efficiency of healthcare professionals, the full-time remote Scheduling Assistant will manage appointment scheduling, assist with contact center activities, and document patient medical histories while ensuring confidentiality and professionalism.

Key responsibilities

• Assists with scheduling and contact center activities
• Answers inbound calls to schedule appointments for new or existing patients
• Collects and documents patient medical history into the electronic medical record (EMR)

Required qualifications

• High school diploma or equivalent; healthcare-specific training preferred
• Ability to maintain strict patient confidentiality and adhere to US HIPAA laws
• Self-motivated, detail-oriented, and able to work independently
• Empathy and a caring attitude towards patients
• Reliable high-speed internet connection and a quiet, private workspace