Scheduling Coordinator

Job Summary

Coordinating patient appointments for various ophthalmology and optometry practices, the full-time Scheduling Coordinator will manage inbound calls in a high-volume environment, schedule appointments based on patient needs, and maintain confidentiality of health information.

Key responsibilities

• Receive and manage inbound patient calls, scheduling appointments with appropriate providers
• Collect and verify patient demographic information, including insurance coverage and medical history
• Educate patients on the referral process and arrange necessary diagnostic testing as needed

Required qualifications

• 2 years of experience in healthcare or a related field
• Bilingual in English and Spanish strongly preferred
• Strong customer service orientation and professionalism
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Familiarity with various system applications; experience with NextGen is a plus