Scheduling Coordinator

Job Summary

Providing excellent customer service to patients and physician offices, the hybrid Scheduling Coordinator will manage scheduling and completion of diagnostic sleep testing, requiring heavy phone work and coordination with clinical teams.

Key responsibilities

• Handle inbound and outbound calls to schedule a minimum of 20 patients per day
• Obtain patient history and clinical data prior to appointments while educating patients on the testing process
• Verify insurance and communicate with clinical teams and physicians to ensure service availability and resolve issues

Required qualifications

• 1+ year of customer service experience, preferably in a medical setting
• High school diploma or GED; associate's or bachelor's degree preferred
• Bilingual in English and Spanish preferred
• Strong multitasking abilities and proficiency in Microsoft Office
• Exceptional telephone communication skills and a high level of organization