Scheduling Coordinator

Job Summary

Delivering exceptional customer service in a remote full-time capacity, the Scheduling Coordinator will manage patient communications, schedule services using Salesforce and EMR systems, and provide basic technical support while collaborating with the Patient Support Team to enhance patient care.

Key responsibilities

• Manage incoming patient communications and schedule acute, preventive, and other services
• Provide basic technical support, including password resets and patient portal assistance
• Document and maintain patient records accurately while monitoring client feedback for escalation

Required qualifications

• Bachelor's Degree and a minimum of one year of customer service experience in a call center environment preferred
• At least one year of experience in the healthcare or insurance industry preferred
• Proficiency with computers and experience with Microsoft Office tools
• Ability to manage tasks and projects with time-sensitive deadlines
• Knowledge of customer service best practices and ability to maintain confidentiality