Scheduling Customer Service Representative

Job Summary

To ensure accurate and complete scheduling of procedures, the full-time Scheduling Customer Service Representative will collaborate with healthcare teams, communicate effectively with patients and providers, and manage patient registrations in a remote work environment.

Key responsibilities

• Ensure accuracy and completeness of scheduled procedures by obtaining demographic information and relevant medical records
• Communicate procedure and preparation details to patients and physician office staff accurately
• Achieve productivity and customer satisfaction goals while maintaining current knowledge of diagnostic procedures and scheduling software

Required qualifications

• High school diploma or GED required; higher-level degree may be accepted
• One year of related experience or training preferred, particularly in a healthcare setting
• Exposure to patient registration, scheduling, or insurance authorization processes is desirable
• Exceptional customer service and organizational skills are required
• Familiarity with medical terminology is preferred