Scheduling Supervisor

Job Summary

To enhance patient services, the full-time Scheduling Supervisor will manage appointment scheduling, oversee team performance, and ensure high-quality service delivery while working remotely.

Key responsibilities

• Answer phones and schedule patient examinations while maintaining positive interactions with patients and referring offices
• Support and manage associates, ensuring compliance with company policies and facilitating training and performance evaluations
• Pre-certify exams with insurance companies and verify insurance for same-day add-ons as required

Required qualifications

• High school diploma or equivalent
• Working knowledge of Microsoft Office and proficient computer skills
• 4+ years of medical scheduling and customer service experience, including supervisory or leadership experience
• Ability to manage a multi-level phone system with high call volume
• Demonstrated ability to train others and implement process improvements