Seasonal Application Support Representative

Job Summary

Providing exceptional support for students applying to a premier academic partner, the part-time Seasonal Application Help Desk Support Representative will assist with inquiries about the application process and resolve technical issues while working remotely.

Key responsibilities:

• Gather information and resolve inquiries while logging applicant calls efficiently
• Build rapport with students and meet interaction goals as well as client expectations
• Answer questions regarding admission paperwork, transcripts, payment plans, and technical issues

Required qualifications:

• Must be at least 18 years of age and pass a criminal background check
• Strong organizational and time management skills
• Previous customer service or sales experience preferred
• Basic computer skills and knowledge of Microsoft Office Suite
• Ability to adapt to a fast-paced environment with limited supervision