Seasonal B2B Support Agent
Job Summary
Supporting TaxAct's professional product lines, the full-time seasonal B2B Support Agent will provide customer service and technical assistance through phone and email, ensuring a seamless experience for users navigating tax preparation software.
Key responsibilities
- Manage support operations for TaxAct Professional and Business product lines, addressing program connectivity, compatibility, navigation, and usability issues
- Deliver timely and professional support to both external and internal customers while troubleshooting and escalating issues as needed
- Communicate trending issues to management and contribute to the knowledge database based on customer interactions
Required qualifications
- Strong preference for TaxAct Professional users
- Bachelor's degree in accounting or a computer-related field, or equivalent education and experience
- Minimum of 2 years of tax preparation experience or equivalent
- At least 2 years of experience with Internet browsers and Microsoft Windows operating systems
- B2B experience is a plus
Complete Job Description
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