Seasonal Bilingual Customer Service Rep
Job Summary
Fluent in both Spanish and English, the full-time Remote Seasonal Bilingual Customer Service Representative will troubleshoot and resolve technical inquiries from tax professionals via phone, email, and live chat, ensuring exceptional customer service from November to April.
Key responsibilities
- Diagnose and resolve technical inquiries from tax professionals, providing prompt and accurate solutions
- Document and track all customer interactions and resolutions for continuous improvement
- Deliver empathetic service to maximize positive relationships and customer experience
Required qualifications
- Fluency in both Spanish and English
- High School diploma or GED
- At least 1 year of experience in a customer service role, preferably in a call center environment
- Proficiency with essential computer applications and accurate data entry skills
- Prior experience in telemarketing, retail, or customer relations preferred
Complete Job Description
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