Seasonal Client Relationship Specialist

Job Summary

Serving as the initial point of contact for new clients, the seasonal Senior Client Relationship Professional will manage client communications, guide clients through the registration and setup process, and ensure a high-quality experience while working remotely.

Key responsibilities

• Guide new clients through the registration process, addressing concerns and establishing expectations for expat services
• Respond to client inquiries within a one-day service level, providing personalized support and escalating complex issues as needed
• Utilize tools like Salesforce and Microsoft Teams to collaborate with internal teams and enhance client service practices

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of related work experience
• Experience in customer service or client relationship management
• Familiarity with expat services or tax-related processes is preferred
• Proficient in using communication and collaboration tools, such as Salesforce and Microsoft Teams