Seasonal Customer Experience Rep

Job Summary

To support a seasonal surge in customer inquiries, the part-time Seasonal Customer Experience Representative will communicate with customers through various channels, handle order-related inquiries, and maximize sales through personalized service in a remote environment from October 2026 to early January 2027.

Key responsibilities

• Communicate effectively with customers via phone, live chat, SMS, and email to address their needs
• Handle inquiries regarding orders, exchanges, refunds, and promotions with accuracy
• Maximize sales through clienteling and assist customers with styling consultations

Required qualifications

• Minimum of two to three years of experience in apparel or lifestyle e-commerce
• Willingness to work during peak business periods, including weekends and holidays
• Strong organizational skills with a proven record of follow-through
• Experience with POS, CRM, and inventory management systems
• Ability to work effectively in a team-centric, remote environment