Seasonal Customer Order Specialist

Job Summary

Providing exceptional customer service in a fast-paced environment, the remote Seasonal Customer Order Resolution Specialist will manage phone, email, live chat, and social media interactions, resolving unique customer concerns and inquiries related to custom products from September through December 2026.

Key responsibilities

• Handle customer interactions across multiple channels with ownership and warmth
• Resolve custom product inquiries and fulfillment challenges promptly without relying on scripts
• Document customer interactions accurately within CRM platforms while identifying operational errors to improve the customer journey

Required qualifications

• Bachelor's degree or equivalent work experience
• Experience working with high-end customers, demonstrating problem-solving and ownership of customer issues
• Familiarity with omni-channel customer service environments and experience handling inbound contact volume
• Experience with design-related work, such as photo printing and managing design files
• Proficiency in using CRM platforms and navigating multiple web-based tools simultaneously