Seasonal Customer Service Representative

Job Summary

Supporting tax professionals remotely, the full-time Seasonal Customer Service Representative will diagnose and resolve technical inquiries via phone, email, and live chat while ensuring exceptional customer service from November to April.

Key responsibilities

• Diagnose, troubleshoot, and resolve technical inquiries from tax professionals, ensuring prompt solutions
• Document and track customer interactions and resolutions for continuous improvement
• Deliver empathetic service to maximize positive customer relationships and experiences

Required qualifications

• High School diploma or GED, or equivalent combination of education and experience
• At least 1 year of customer service experience in a call center environment, preferably in software support
• Proficiency with essential computer applications and accurate data entry skills
• Prior experience in telemarketing, retail, or customer relations preferred
• Strong verbal communication skills and ability to build rapport with customers