Seasonal Customer Service Representative

Job Summary

Working remotely on a seasonal basis, the Customer Service Representative II will handle customer inquiries and resolve moderately complex issues via phone, email, and chat while ensuring high-quality customer experiences and meeting performance expectations.

Key responsibilities

• Respond to customer inquiries through multiple communication channels, providing product and service guidance
• Resolve moderately complex customer issues and manage escalated concerns in a timely and professional manner
• Accurately document customer interactions and collaborate with cross-functional teams to improve service delivery

Required qualifications

• Minimum of two years of customer service experience, preferably in a call center or customer support environment
• Experience handling escalated or complex customer inquiries and service issues
• Proficiency with CRM systems and customer interaction tools
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to meet performance, quality, and productivity expectations