Seasonal Customer Support Manager
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Job Summary
Leading a remote team of tax professionals, the Seasonal Customer Support Manager will coach performance and adherence to standards while managing operational accuracy and customer experience during the seasonal period from November 2026 through April 30, 2027.
Key responsibilities
- Lead and coach a remote team of tax experts, ensuring performance metrics are met
- Audit timekeeping and daily statuses using tools like Power BI and Amazon Connect for operational accuracy
- Monitor system statuses and manage high-priority issues through multi-channel communication
Required qualifications
- Experience managing teams of 30+ in a high-volume customer experience environment
- Proficiency in using custom software and managing tasks across multiple remote platforms
- Ability to establish priorities and collaborate across teams in shifting operational demands
- Strong leadership skills with a focus on empathetic, customer-centric support
- Designated distraction-free remote work environment with reliable internet connection
Complete Job Description
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