Seasonal Customer Support Representative

Job Summary

Working remotely in a seasonal capacity from September through December 2026, the Seasonal Customer Support Representative will manage customer interactions via phone, email, live chat, and social media, providing personalized support for order inquiries and issues related to custom products.

Key responsibilities

• Handle customer interactions with a focus on ownership and warmth, resolving unique concerns and inquiries promptly
• Utilize internal knowledge bases to assist customers effectively while managing multi-system workflows and documenting interactions accurately
• Collaborate with team supervisors to discuss order resolutions and share insights for improving the customer experience

Required qualifications

• Bachelor's degree or equivalent work experience
• Proven experience in customer service, particularly with high-end customers, demonstrating problem-solving and creative thinking skills
• Familiarity with omni-channel CRM platforms and experience handling inbound contact volume
• Experience in design-related work, including photo printing and custom design files
• Strong written communication skills, with the ability to craft professional responses tailored to individual customer needs