Seasonal Customer Support Representative

Job Summary

Providing exceptional customer service, the full-time Seasonal Customer Support Representative will assist customers with inquiries related to orders, deliveries, refunds, and product issues in a fully remote environment.

Key responsibilities

• Provide exceptional customer service through chat, email, and phone support
• Investigate and resolve issues related to shipping delays, damaged orders, and billing concerns
• Document customer interactions and collaborate with internal teams to ensure timely resolutions

Required qualifications

• Strong live chat, email, and customer support experience
• Ability to communicate with empathy and professionalism
• Demonstrated success in resolving sensitive issues and de-escalating challenging situations
• Previous experience in e-commerce or contact center environments is highly preferred
• Flexibility to work weekends and holidays as needed