Seasonal Customer Support Specialist

Job Summary

Providing exceptional service to customers, the full-time Seasonal Customer Support Specialist will engage with clients via phone, email, and chat to assist with order placements, inquiries, and issue resolutions in a fully remote environment.

Key responsibilities

• Deliver outstanding customer service through various communication channels in English
• Advocate for customers by accurately identifying and resolving their issues
• Place orders and answer product-related questions while following up on outstanding matters

Required qualifications

• Strong written and verbal English communication skills
• Previous experience in a customer service environment is preferred
• Flexibility to work varying schedules, including weekends
• Ability to work from home with a reliable computer, high-speed internet, and a headset
• Video capabilities for meetings, training, and coaching sessions are required