Seasonal Customer Support Specialist

Job Summary

Seeking dedicated individuals, the Seasonal Customer Support Specialist will provide remote customer service support through phone, email, and chat, assisting with order placement and inquiries while working full-time in a seasonal contract role through December 20, with a minimum of 20 hours per week and potential for extension.

Key responsibilities

• Provide outstanding service to customers via phone, email, and chat in English
• Act as an advocate for customers, resolving issues and providing reasonable solutions
• Place orders and answer product-related questions while following up on outstanding matters

Required qualifications

• Previous experience in a customer service environment is preferred
• Strong written and verbal English communication skills
• Flexibility to work varying schedules, including weekends
• Ability to work from home in a quiet, dedicated space with reliable internet and necessary equipment
• Must have video capabilities for meetings and training sessions