Seasonal Design Support Assistant

Job Summary

To support a vibrant customer service team during the holiday season, the part-time Seasonal Design Support Assistant will engage with customers through various channels, resolve inquiries related to custom products, and manage workflows using multiple web-based tools in a remote setting from September through December 2026.

Key responsibilities

• Handle customer interactions via phone, email, live chat, and social media with ownership and warmth
• Resolve unique customer concerns and inquiries related to custom products and fulfillment challenges promptly and professionally
• Document customer interactions accurately within CRM platforms while identifying operational errors and sharing insights with leadership

Required qualifications

• A Bachelor's degree or equivalent work experience
• Experience in high-end customer service, demonstrating problem-solving and research skills
• Familiarity with design-related work and fulfillment processes, including photo printing and design files
• Proficiency in using omni-channel CRM platforms and navigating multiple web-based tools simultaneously
• Excellent written communication skills, capable of crafting structured and professional responses