Seasonal E-Commerce Order Specialist

Job Summary

To support a dynamic customer service team, the part-time Seasonal E-Commerce Order Specialist will manage customer interactions via phone, email, live chat, and social media while resolving unique inquiries and fulfillment challenges in a remote setting from September through December 2026.

Key responsibilities

• Handle customer communications with ownership and warmth across various platforms
• Resolve custom product inquiries and fulfillment challenges promptly without relying on scripts
• Document customer interactions accurately within CRM systems while identifying operational errors and sharing insights with leadership

Required qualifications

• Bachelor's degree or equivalent work experience
• Experience working with high-end customers and solving complex problems independently
• Familiarity with omni-channel CRM platforms and the ability to manage multiple web-based tools simultaneously
• Experience in design-related work and fulfillment, including photo printing and design files
• Excellent written communication skills for crafting structured and professional responses