Seasonal HR Contact Center Advisor

Job Summary

To support the MyHR Live Support team, the seasonal HR Contact Center Advisor will manage high volumes of live phone and chat interactions, providing exceptional customer service to Amazon employees while working remotely on an hourly basis.

Key responsibilities

• Handle a high volume of live contacts, ensuring each interaction is resolved with strong problem-solving and customer obsession
• Build customer trust through empathetic conversations and personalized resolution plans during live interactions
• Maintain high performance metrics in contact handling time, first-contact resolution, and customer satisfaction scores

Required qualifications

• 6+ months of human resources experience
• 6+ months of customer service experience
• 6+ months of experience with Microsoft Office products and applications
• High school diploma or equivalent
• Experience in confidential environments