Seasonal Patient Support Specialist

Job Summary

To support patients throughout their healthcare journey, the Seasonal Patient Support Specialist will provide empathetic and accurate assistance via email and phone, managing a high volume of interactions in a full-time remote capacity for a 6-month contract.

Key responsibilities

• Manage patient interactions across multiple communication channels while meeting quality and productivity expectations
• Deliver a best-in-class patient experience by providing support with onboarding, product education, account management, and troubleshooting
• Identify recurring patient concerns and collaborate with teammates to improve processes and enhance the overall patient experience

Required qualifications

• 1-2 years of experience in a remote customer-facing role
• Experience providing support across email and phone with professionalism and empathy
• Strong critical-thinking and problem-solving skills, with attention to detail
• Ability to navigate multiple operational and technology systems; familiarity with platforms like Zendesk is a plus
• Commitment to patient safety, confidentiality, and professionalism in challenging interactions