Seasonal Product Support Agent
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Job Summary
As a remote seasonal Product Support Agent, the individual will deliver exceptional customer service and technical support for TaxAct's online and desktop tax preparation products, assisting customers with inquiries via phone and chat in a full-time capacity.
Key responsibilities
- Provide support operations through phone and chat for TaxAct DIY products, focusing on program navigation, connectivity, and usability
- Troubleshoot and resolve customer inquiries while applying defined practices and company policies
- Manage multiple customer chat interactions simultaneously and communicate trending issues to management
Required qualifications
- At least 1 year of experience in a customer service role
- Experience providing software support in a call center environment is a plus
- Typing skills of 25+ WPM required
- Must have (or be willing to obtain) a private, dedicated hardwired internet connection
- Ability to multitask and utilize internal tools for efficient resolution
Complete Job Description
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