Seasonal Tax Customer Support Agent
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Job Summary
To support a growing customer service team, the part-time Seasonal Tax Customer Support Agent will assist customers via phone, email, and chat while working remotely from the Southeast U.S., with paid training provided and no prior tax experience required.
Key responsibilities
- Respond promptly and professionally to customer inquiries through various communication channels
- Provide accurate information regarding product features, pricing, and availability
- Troubleshoot and resolve customer issues while maintaining accurate records in the support system
Required qualifications
- High school diploma or equivalent; college degree preferred
- Previous customer support or related experience
- Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download)
- Flexible availability, including evenings, weekends, and holidays
- Bilingual proficiency in English and Spanish is a plus
Complete Job Description
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