Seasonal Tax Support Manager

Job Summary

Leading a remote team of tax experts, the Seasonal Customer Support Manager will coach performance, audit operational accuracy, and ensure exceptional customer experience during the peak tax season from November 2026 through April 30, 2027.

Key responsibilities

• Manage and support a team of up to 1,000 tax professionals, focusing on attendance and performance metrics
• Audit timekeeping and daily statuses using various tools to maintain operational accuracy
• Monitor system statuses and enforce queue discipline while addressing high-priority issues through multi-channel communication

Required qualifications

• Experience managing teams of 30+ in a high-volume customer experience environment
• Proficiency in using custom software and managing tasks across multiple remote platforms
• Ability to establish clear priorities and collaborate across teams effectively
• Strong leadership skills with a focus on empathetic, customer-centric support
• Designated distraction-free remote work environment and reliable internet connection