Seasonal Technical Support Agent

Job Summary

Providing frontline support during peak season, the part-time Seasonal Technical Support Agent will assist customers with payroll, HR, and tax software issues remotely while ensuring exceptional service and efficient issue resolution.

Key Responsibilities

• Provide responsive, professional support via phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting
• Accurately log, triage, and resolve support cases in a timely manner, escalating when appropriate
• Guide clients through workflows, including year-end processes, either ad hoc or in scheduled sessions

Required Qualifications

• Strong computer skills and ability to learn new software platforms quickly; experience with SaaS, payroll, tax, or HR systems is a plus
• 1+ years in technical support, call center, or customer service roles in a high-volume environment
• Clear, professional phone presence and excellent written skills
• Ability to troubleshoot common software issues and de-escalate frustrated clients
• Must have reliable high-speed internet and a distraction-free environment for taking calls