Seasonal Technical Support Specialist
Job Summary
Serving as a single point of contact for technical support, the seasonal Support Specialist-Tech will provide assistance to internal and external customers remotely, utilizing software solutions and troubleshooting skills to resolve user incidents with urgency.
Key responsibilities
- Provide technical support via phone, email, and chat, interpreting customer needs and identifying resolutions
- Utilize remote desktop control to address and resolve technical issues effectively
- Document and track customer interactions accurately while maintaining a technical knowledge of supported products
Required qualifications
- High school diploma or equivalent
- Minimum of 1 year related work experience
Complete Job Description
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