Seasonal Virtual Tax Specialist
Job Summary
To support clients during tax season, the part-time Seasonal Virtual Tax Specialist will provide remote assistance by answering tax-related questions and guiding clients through H&R Block's DIY tax software using chat-based interactions.
Key responsibilities
- Engaging with clients through chat to answer tax-related questions and provide guidance
- Researching federal and state tax laws to ensure accurate and up-to-date information is delivered
- Collaborating with a remote team to enhance the client experience and escalate complex issues as needed
Required qualifications
- Demonstrated tax knowledge through tax preparation experience or education
- Customer service experience in a professional environment
- Successful completion of required tax knowledge assessments
- Ability to work from an approved secure remote location that meets company security requirements
- A quiet, dedicated workspace and a reliable internet connection
Complete Job Description
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