Secret Clearance Service Desk Analyst
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Job Summary
To support a growing DoD initiative, the fully remote Secret Clearance Service Desk Analyst will manage customer incidents, provide technical support, and assist with access management while ensuring effective service delivery.
Key Responsibilities
- Serve as a primary point of contact for customer incidents, technical questions, and service requests
- Perform initial incident triage and troubleshoot Tier 1/2 requests, escalating complex issues as needed
- Support user onboarding and account management using Keycloak and document all incidents in the ticketing system
Required Qualifications
- U.S. citizenship
- High school diploma or GED required
- Must hold an active Secret security clearance or be eligible to obtain one
- Approximately 1-3 years of help desk or IT support experience
- Ability to work independently in a fully remote environment during core business hours
Complete Job Description
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