Senior Account Coordinator

Job Summary

Providing operational and client program support, the full-time Senior Account Coordinator will manage tasks for multiple accounts, troubleshoot issues, and enhance processes while working in a hybrid environment.

Key responsibilities

• Manage operational tasks and project management responsibilities for designated accounts, ensuring timely communication and issue resolution
• Serve as the initial escalation point for Customer Support, investigating issues and coordinating with partners to drive resolutions
• Create and maintain accurate documentation of processes and procedures, while identifying opportunities for process improvement and automation

Required qualifications

• Four-year college degree preferred or 3+ years of relevant experience in business, client support, or account coordination
• Proficiency with web-based technologies and Microsoft Suite, with a strong desire to learn new systems
• Experience with AI and automation tools, or a strong willingness to learn and apply them to enhance efficiency
• Demonstrated ability to create clear and usable process documentation and troubleshoot operational challenges
• Strong organizational skills with the ability to manage multiple projects and meet deadlines effectively