Senior Account Executive
Job Summary
To maximize client satisfaction and retention while driving growth, the full-time Senior Account Executive will manage client relationships, ensure high-quality support, and identify upselling opportunities in a remote environment.
Key responsibilities
- Ensure client satisfaction by proactively addressing issues and delivering value aligned with client needs
- Manage assigned block of TPA's/groups, including onboarding new clients and coordinating internal processes
- Identify and pursue opportunities for upselling or cross-selling additional services to existing clients
Required qualifications
- 4-Year College/University Degree or 15+ years of relevant industry experience
- 7-10 years of experience in client management, preferably in the insurance, self-funded, and stop-loss industries
- Strong organizational and time management skills
- Proficiency in MS Office Suite products (Word, Excel, PowerPoint)
- Ability to handle difficult situations tactfully and diplomatically
Complete Job Description
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