Senior Account Manager

Job Summary

Owning the full post-sale commercial relationship for a book of mid-market and enterprise AI SaaS platform accounts, the remote Senior Account Manager will manage renewals, identify expansion opportunities, and conduct quarterly business reviews while ensuring customer satisfaction and retention.

Key responsibilities

• Forecast renewal outcomes and conduct business reviews to drive customer engagement
• Identify and close expansion opportunities across various product offerings
• Build and maintain multi-threaded relationships across key stakeholders in client organizations

Required qualifications

• 4-8+ years in B2B SaaS account management, customer success, or renewals-focused sales
• Experience with value-based or solution selling methodologies
• Consistent net revenue retention or gross renewal rates at or above target over the last 2-3 years
• Proven ability to manage renewal and expansion conversations across deal committees
• Comfortable managing a book with $2M-$8M+ in total ARR