Senior Account Manager

Job Summary

Owning the commercial and strategic health of complex accounts, the full-time Senior Account Manager in Customer Success will independently resolve issues, mentor newer team members, and coordinate with agency partners while working remotely from the Eastern Time Zone.

Key responsibilities:

• Manage a portfolio of higher-complexity accounts, including those with agency partners
• Resolve complex, cross-functional account issues independently
• Mentor newer Customer Success Professionals and improve CSP processes and tools

Required qualifications:

• 5-9 years of experience in customer success or account management with complex accounts
• Agency experience managing 3-7 client accounts simultaneously
• Experience coordinating multi-party account relationships
• Demonstrated ability to mentor or lead client-facing team members
• Strong executive-level communication skills for delivering QBR narratives