Senior Account Manager

Job Summary

To support a growing Managed Care team, the full-time remote Senior Account Manager will manage innovative client relationships with healthcare payers, oversee onboarding and operations, and utilize CRM tools to track client success metrics and drive retention.

Key responsibilities

• Act as the primary point of contact for onboarding and managing relationships with health plans and other healthcare payer clients
• Monitor client success metrics and collect feedback to drive continuous improvement in service delivery
• Collaborate with cross-functional teams to integrate new client types and align expectations with product delivery

Required qualifications

• Bachelor's degree
• 5+ years of healthcare experience, with knowledge of regulatory requirements and compliance standards
• Proven experience in client success or account management, including onboarding and long-term relationship management
• Strong project management skills with the ability to lead cross-functional initiatives
• Advanced understanding of business priorities and profitability metrics