Senior Account Manager
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Job Summary
Managing end-to-end implementation and account management for Scholarship Granting Organizations, the full-time Senior Account Manager will provide high-level client support, specialized process management, and expertise in product utilization while working remotely.
Key responsibilities
- Provide consultative support during the sales process by assessing client needs and demonstrating the G&A system
- Lead all aspects of implementation tailored to Scholarship Granting Organizations and related groups
- Build and nurture strong client relationships through proactive outreach and exceptional customer service
Required qualifications
- Bachelor's degree in business or related field, or equivalent experience
- Minimum of two years in a customer service or account management role preferred
- Advanced proficiency in Microsoft Excel, including pivot tables and data analysis
- Extensive understanding of the FACTS Grant & Aid solution
- Experience with integrated AI tools to optimize workflows and client interactions
Complete Job Description
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