Senior Account Manager

Job Summary

Managing a portfolio of university and nonprofit partners, the full-time Senior Account Manager will oversee post-sale relationships, lead onboarding processes, and ensure account health and renewal readiness in a hybrid work environment based in New York.

Key responsibilities

• Serve as the primary post-sale contact for institutional partners, building strong relationships and understanding their evolving needs
• Lead the onboarding and implementation process, coordinating across internal teams to ensure a smooth partner experience
• Monitor account health and satisfaction, proactively identifying risks and opportunities for renewal readiness

Required qualifications

• 5-7 years of experience in account management, customer success, or partner management, preferably with educational institutions or nonprofits
• Proven ability to manage complex relationships with institutional clients effectively
• Experience in leading onboarding and implementation processes for organizational clients
• Strong relationship-building skills with senior stakeholders and ability to navigate challenging conversations
• Familiarity with CRM tools and data analysis to track partner health and engagement